Last Updated

October 15, 2025

1. Introduction

Ellipti Clean (“we”, “us”, “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://ellipticlean.com.au or use our cleaning services (the “Services”).

By accessing our website or using our services, you consent to the practices described in this policy. If you do not agree, please refrain from using the website or our services.

2. Information We Collect

We may collect personal and non-personal information in order to provide and improve our services, including:

  • Contact information: Name, email, phone number, and address.
  • Property details: Information about the premises for cleaning bookings.
  • Payment information: Bank or card details for processing service payments.
  • Usage data: Information collected automatically via cookies, analytics, and website interaction logs.
  • Other voluntary information: Any other information you provide through forms, emails, or phone communications.

3. How We Use Your Information

Your personal data helps us operate effectively and deliver quality services. Typical uses include:

  • Managing and fulfilling cleaning service requests and appointments.
  • Responding to inquiries, complaints, or feedback.
  • Processing payments securely and efficiently.
  • Providing updates about service changes, promotions, or important information.
  • Improving website performance, navigation, and user experience.
  • Ensuring compliance with legal obligations and internal policies.

4. How We Share Information

We respect your privacy and do not sell personal information. We may share data in the following cases:

  • With trusted third-party service providers to facilitate bookings, payments, or operational support.
  • When required by law, legal process, or government authority.
  • In connection with business transfers, mergers, or acquisitions.
  • To protect our rights, property, or safety, or that of our clients or the public.

5. Data Security

We implement administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. Our team is trained in data protection protocols, and we restrict access to personal data to those who need it to perform their duties.

However, please note that no system can guarantee complete security, and we cannot ensure absolute protection against all threats.

6. Cookies & Tracking Technologies

Our website uses cookies and other tracking technologies to improve functionality and user experience. Types of cookies we may use include:

  • Essential cookies: Required for website functionality.
  • Performance cookies: Help us analyze site performance and traffic.
  • Functional cookies: Remember user preferences and settings.
  • Marketing cookies: Used to provide relevant promotional content.

You can control cookies via your browser settings, but disabling certain cookies may limit website functionality.

7. Your Privacy Rights

You have rights regarding your personal information, including:

  • Access: Request a copy of your data we hold.
  • Correction: Update or correct inaccurate or incomplete information.
  • Deletion: Request removal of your personal data where allowed by law.
  • Marketing Preferences: Opt-out of marketing communications at any time.
  • Withdrawal of Consent: Withdraw any previously given consent for data processing.

8. Third-Party Links

Our website may link to external websites for convenience. We are not responsible for the privacy practices, content, or security of these third-party sites. We encourage you to review their policies before providing personal information.

9. Retention of Data

We retain personal information only for as long as necessary to fulfill service purposes, comply with legal obligations, resolve disputes, enforce agreements, and improve our services. After this period, data is securely deleted or anonymized.

10. Minors & Children

Our services are intended for adults. We do not knowingly collect personal information from children under 16. If we become aware that we have collected data from a minor,